The McDonald County 911 Center is located in Pineville, MO. We dispatch for 6 Police
Depts., 10 Fire Departments, and 1 Ambulance Service over approximately 600 square
911 averages 41,000 calls a year ranging from medical emergencies to disturbances
and traffic stops. We have a dispatch team comprised of 2 dispatchers and 1 Shift
Supervisor during a 12 hour shift 911 employs a dispatch team of 13 full time dispatchers.
Training is very important, in fact we require basic certifications for anyone that
dispatches or answers an emergency phone. The certifications are Basic Dispatch
APCO or ETC 24 hour classroom and exam, MULES certification 40 hour classroom and
exam, EMD 24 hour classroom and exam, health care provider level CPR, and basic NIMS.
There is an additional requirement of 452 in house training hours to be released
from probation and training.
We provide ongoing training as well, multiple small classes help us keep our certifications
current as most of these require renewal every two years as well as simply helping
to keep skills sharp.
I would encourage everyone to come up and see the process in motion. Items include
the blue road signs that you see are made and installed by 911, we assign the addresses,
we maintain 7 radio tower locations with all of the equipment and backup power equipment,
we maintain the call records as well as dispatch for all of the 10 Fire Depts., 6
Police Depts., the Sheriff’s Dept., and Freeman Ambulance, we enter and maintain
the warrants, orders of protection, stolen property, and missing persons records
that are entered into the Highway Patrol and NCIC databases as well as staying current
on security and training requirements for these systems, we maintain an in house
accounting department, maintain our own budgets and comply with all audits while
maintaining our own meeting minutes and all of the business of the 911 Board of Directors,
have implemented a notification system, and have established and maintain the testing
of the storm sirens throughout the County.